Provide customers with Turn-key solution services. During the entire product life cycle from the beginning of product definition to the end of mass production, we provide customers with one-to-one, professional and experienced technical support services. Its specific services include the following:
★Evaluation Service
In order to help customers save manpower and resources, we evaluate and analyze customer needs in detail before the project is established. If our products meet customer needs well, we will recommend suitable products and start the following technical support.
★Reference design and tool support
We provide customers with design tools such as development boards, drivers, program download tools and user guides to facilitate customers to accelerate the development process. In addition, we open our own laboratory for customers who lack the necessary testing equipment and environment for customer research and development.
★Customer design inspection
We assist customers to check the schematic diagram, RF part and PCB trace design. Relying on our professional and rich design experience in the field of wireless communication, we can help customers reduce design risks and shorten the time it takes for customers to bring their products to the market.
★Material recommendation
We recommend the models and suppliers of materials related to the periphery of the module to customers, so that customers can reduce procurement risks and material quality risks.
★Certification and production support
We have a wealth of experience in product certification, so we can assist our customers' products to pass relevant global standards certification. At the same time, we can arrange technical support engineers to go to the customer's production line to solve SMT and test related problems.
★Support response promise
RINLINK promises a 2-hour support response time and provides solutions to customer problems within 24 hours. If the customer's problem cannot be solved by email or telephone support, we will arrange engineers to provide on-site technical support as soon as possible until the problem is completely solved. We have 3 domestic technical support centers and 7 overseas support offices to ensure the timeliness of technical support.
